Monday, March 12, 2018

ECIS Librarians Conference 2018 - Chennai part 3

Day three of ECIS Librarians conference in Chennai started with another wonderful opening to the day of learning.

We had another beautiful song from Jayashri Ramnath , a wonderful violin recital by a young student in year 2, Dancing Mums from AIS Chennai and a very fun song by Bill Harley "The Library song". (which can be downloaded at the link).

Then John Schu led us on a wild ride through getting kids excited about reading and how stories connect us. He fanboyed Kate diCamillo throughout (he did warn us he was going to do this) and highly recommended we all read "From Striving to thriving - How to grow capable confidant readers" by Stephanie Harvey & Annie Ward, especially the introduction by Dav Pilkey and consider what we and others do to dampen the love of reading without even thinking about it. (There is a 'not for distribution' draft of the book on this Scholastic website if you want to see it before you buy, I just found it randomly, really ....). John also reminded us why reading is important and how good authors (Like Kate di Camillo) use reading as a vehicle for learning - about words, the world, feelings, empathy and about the importance of story in our lives and cultures. He also championed the world of book smellers - be loud and proud! Apparently Amulet are the best smelling books - ever!

Then it was time to move into the learning sessions.

Session 1 I attended Tracie Landry's session "Teaching research as a conversation: How librarians can help teachers teach information literacy every day" along with many others in the room. This session was based on one of the six threshold concepts being the focus of much research in economics education and developed further by the ACRL.

The six threshold concepts are :

Authority Is Constructed and Contextual
Information Creation as a Process
Information Has Value
Research as Inquiry
Scholarship as Conversation
Searching as Strategic Exploration

Katie Day has done a great job of introducing them here and here. Philip Williams has unpacked them in his blog post here. There is a one page PDF summary of what these concepts are at this link. Andrea Khambalia wrote a neat outline of how she uses this in a high school setting. (Thanks to Katie Day for supplying these links for this post). 

A video I found that gives a good introduction to this concept, even for students is "Research as a Conversation" by University Libraries.

Tracie focused on "Scholarship as conversation".

To start with she posed the question "What do your students think research is?" and then led us into how reading and research are conversations. Teaching through this concept we connect the students or researchers to something familiar - conversations are familiar, research and associated terms are unfamiliar, we need to change the vocabulary to help the students make connections that matter.

To further the metaphor of research as conversation we discussed how conversations can occur on multi levels, it can occur in many languages and is interactive.

Conversations need to occur in context, as does research. Conversations are recursive as is research. We construct meaning from conversations, as we do from research. Conversations move across multiple social settings and disciplines, with different vocabulary and types of conversations happening in each of these settings - as does research. 

Considerations we need to be asking to improve our ability to converse: 

How do scholars converse?
Where do these conversations occur?
How to access this conversation?
What do you want from this conversation? - evidence, arguments, methodology.
What did you learn from this conversation? 
How does this learning change your thinking about what you know or believe??
Who are the influential conversationalists?
What impact did the conversation have on you?

Scientists have their own way of having a conversation that only scientists understand really well - how is this different to a historian? We need students to BE these researchers in their disciplines - not just read about them.

Striking up conversations with strangers - stranger danger - who is a friend or not (fake news, bias etc) when researching? 

Tracie then outlined some strategies to teach students to access Scholarly research.

Using search strategies
Search terms need to be nominalised where verbs are changed to nouns. 
Also use advanced search strings in any search engine to include 
"research guide"
site:edu (to access university research papers etc)
"libguide" OR "research guide" OR "pathfinder"
Thinking about where these conversations may occur a search string may be 
-intitle : conference 
use appropriate hashtags for searching
The use of technical terms changes the results - ie renal failure instead of kidney failure - vocabulary is key to finding the deeper & more specific conversation.

Research the conversationalist - (ie author)
Interrogate the source, be critical thinkers, what do I already know about this and how does this correlate? Does it make sense? What is being said and how convincingly?
Triangulate - go seek another opinion.
Who will be talking about this?
What will their bias and agenda be?
What are their intentions?

And then I had to leave the conversation!

The next session was my own on using Social Media in the school library setting. We explored what is currently being used, when and how often, and discovered that many who use Social media to promote their library actually do not have a plan for it nor do they evaluate it.  How do we know what value it is adding if we have no idea what we want from it, or if we evaluate it? 
Some key questions to consider to create a plan or policy ...

Who is your target audience?
What platform will be used?
What type of content will be posted?
Who will be posting the content and answering enquiries?
How often will you post?
How will people find out about it?
How will success be measured?

The next session I attended was Shannon McClintock Millers session Digital Tools to connect, create and collaborate. She highlighted the following platforms that could be useful for school librarians depending on their context and requirements. The link to her slides is here.

Smithsonian learning lab
DK findout
Class Hook
Photos for class
Adobe Spark
Google slides
Spreaker for podcasting
Story Bird
Storyboard that
Recite this
Comic Master
Spell with Flickr
Classroom screen

The last session I attended was with Jill van Niekerk "Under the influence: Collection development for a better world" all about developing empathy and humane education through the resources and education we can provide through our libraries.

Jill's session was based on the question of ethics of information - what is our responsibility to provide ethical and correct information for all library users - not just those who agree with us?

She identified a couple of texts:
 Library Ethics for non librarians by Doug Johnson,
The world becomes what we teach, by Zoe Weil (TEDx talk on this topic by Zoe Weil). 
The human economy  by 
Blackfish the movie

Places to find humane stories and books to add to our collections. Little Rebels award
Amnesty International Booklists
Red Rover humane reading list
Red Rover reading to build empathy

Jill stated something that resonated with me in a powerful way

No opinion equals no impact.

This statement needs a bit of thinking and unpacking - maybe a later post ...

Then we were onto the closing ceremony of the conference - so soon!

We were treated through a fun Haiku challenge with Michael Salinger leading the hilarity.

Credit: AIS Chennai photographer

Credit: AIS Chennai photographer

Then Jeremy Willette gave us a powerful and heart felt closing address on how an empathetic librarian changed his life, 

and then the official part of the conference was over and sadness at saying goodbye to learning and new connections was soon overtaken by another opportunity to shop ...  
Chennai will go down in the history of conferences as the Shopping Conference!

What a fabulous 3 days of learning and socialising so far ... but wait - there is more more day of post conference workshopping for a lucky few. Others went home, exploring or shopping!

Monday, March 5, 2018

James Henri - a lasting legacy.

James Henri 1952-2018

Yesterday we lost a giant in the Teacher Librarian field, a man who mentored and championed so many Teacher Librarians across the world. James Henri was a huge influence in my professional life and who opened so many doors and opportunities to and for me. This post will be about how James affected me.

I first met James as one of my teachers in the Distance Education Masters of Applied Science (TL) course I started in 1998 through Charles Sturt University. If my memory serves me correctly, he was the director of the course and was steering it in the direction to be a leader in the field. I was guided under his tutelage along with Lyn Hay, Linda Langford and others I cannot remember the names of.  I was based in Hong Kong at the time and it was early days of distance learning - the internet had not been widely rolled out yet, assignments had to be posted by snail mail and communication was tough. By the time I finished in 2002, the internet was running hot, email was the new norm, online platforms were being developed and MOOs were the new big thing and, the course reflected this.

He and I had numerous online discussions about course expectations and he dealt with my complaints and rants about too much work with grace and compassion, and was always open to feedback on how the course could be improved. I met him in person when he visited Hong Kong as a visiting consultant for Hong Kong University. I met him at South Island School where a librarian called Sheila worked. I was in awe, but as always, he was humble, graceful and always open to learning something new. We had lunch in a very local cafe and great conversation about his life and how he came to do what he was doing. He often visited Hong Kong after that and we caught up many times.

Dinner with James on one of the many times he passed through HK

About the same time of my graduation in 2002, James accepted a job at Hong Kong University to build a similar programme for teacher Librarians in Hong Kong, and he moved to the same country I was based in. He quickly reached out to connect to people he knew and we had a few lunches and dinners planning and plotting. James had had some influence with the HK Department of  Education,  and persuaded them that every school should have a teacher librarian, as a byproduct of this, he encouraged and offered me opportunities to work with the HK Education Department in facilitating short (3 hour) courses for training these new Teacher Librarians.

Over dinner in Lan Kwai Fong one evening in 2002 James brought up the topic of the IASL conference being held in Malaysia and asked if I had thought about presenting. I mentioned that I didn’t really think I had too much to offer as I had only just finished the Masters programme and really was just a beginner. He was very patient with me and suggested that I had much to offer, and we came up with “Short Cut cataloguing for Busy School Liibrarians”  It was an interesting experience as I had planned for the workshop to be interactive and online, however, I had made the assumption that the internet would be available for the participants at the conference in Malaysia. It was not. It was my first foray into presenting at conferences, and it was baptism by fire with having to think on my feet. It was also the first conference I had ever attended as a Teacher Librarian. I attended with my colleague Andrea Walker, we had both been funded by our school to attend and came back with so many ideas and after attending a session by Dr. Blanche Woolls on how to write proposals, we wrote one and it was accepted.   This conference was where I had first met Ross Todd, Lyn Hay, Suzette Boyd and Linda Langford in person and we went on a shopping trip to a mall in Kuala Lumpur. I remember James saying to me that even when you are at the top of your game, there is a responsibility to not rest on your laurels and to help to build others and  that conferences are not just about what you can get out of them, but what you can contribute. It was a life changing comment for me and a phrase he lived by.

The HK EDB short courses quickly developed into a post graduate full course with credentials through the Hong Kong University School of Professional and Continuing Education (SPACE), he needed staff and I was one he asked along with Betty Chu, Fanny Chan, Angel Leung, all HK Teacher Librarian superstars.  Others were invited into the fray over the years - Sandra Lee, Dana Dukic and Clare Palmer, all with specific skill sets he needed to build this course.

In 2003 the IASL conference was coming up, again James encouraged me to present, this time in   Durban, South Africa: "School Libraries: Breaking Down Barriers” My presentation was "Don't Buck it - bend it. Using your school system to increase your influence, to create the working environment you desire”. This conference was where I had met my now friend and colleague in IB crime, Gary Green.

In 2004 James was the drive behind ensuring Hong Kong was the host for the 2005 IASL Conference "Information Leadership in a Culture of Change”. He gathered a team together of those who were living and working in HK including Sue Garner, Carolyn Sinclair, Clare Palmer Livesy Luk, Betty Chu, Peter Warning and others I cannot remember now. It was a tough and long term role, but very rewarding working with these people. The conference was a much  different style to the regular IASL super extravaganzas as it was focused on the learning and minimising costs to the participants. It showed us that conferences could be modest affairs and still have learning and networking happen.

The IASL HK organising committee - not sure why James is not in this photo, maybe he got his own photo.

In 2007 James became president of IASL - this was a long time coming, and I am unsure of why it didn’t happen sooner. He was a bit of an outsider with making things happen and pushing people, so perhaps people were a little bit scared of what may happen if he held the Presidency.

In 2009 James focused on developing online conferences with Sandra Lee with Your School Library and again he invited me to be a part of this new way of learning. I did so using voice thread on how I developed a new library in 23 days. He was always pushing the edge of what was possible. Online learning was still in its infancy outside of education institutions. Sandra and James developed 6 of these online conferences over a few short years.

James left HK University and moved back to Hobart to be with his family, but would travel back and forth often on his way through to China, where he was working as a consultant through being the chairman of The Chen Yet-Sen Family Foundation for building and developing school libraries in China. He loved working with the Chinese people, and they enjoyed his company, expertise, and wry sense of humour very much.  

It was good to see him fairly regularly after his departure from Hong Kong and hear about his family whom he cared deeply about.

He was also involved in organising the Int'l Education and Technology Conference of Web Symposium Consortium in HK in 2014 in connection with the HK Government and Charles Sturt University, and again he asked me to present. 

The last time I saw James in person was in 2014 when we were in negotiations about building a conference in partnership to be held in HK for Teacher Librarians, it didn’t happen due to a number of reasons, but it did lead to me to organise and facilitate a initial mini conference in Hong Kong (which has since been repeated in Beijing and Prague) and to start my own business to move into consulting, workshop development and conference organisation. Going way beyond what I thought was possible as a fresh graduate from CSU in 2002.

James Henri was a gifted man in the field of not only school librarianship, but in negotiation, persuasion, future vision and for not only taking bold and calculated risks, but also encouraging others to do so. He was an outlier according to Malcolm Gladwell's definition “of being a truly exceptional individual who, in his or her field of expertise, is so superior that he defines his own category of success”. James was never after the limelight, and seemed to take pride only in what he could get others to achieve. He thrived on working with others who needed him the most.

To continue with the Gladwell connections, James Henri was also a connector - he knew people across an array of social, cultural, professional, and economic circles, and made a habit of introducing people who work or live in different circles so they could benefit from each others expertise and connections. (The tipping point, Gladwell)

He was a maven by being an information broker, sharing and trading what he knew about School librarianship, politics, people and anything he could connect with, and if he didn't know it he would find out through research. He was also a salesman, he was charismatic with powerful negotiation skills. It was hard to say no to James when he asked. He had an indefinable trait that goes beyond what he said, which made others want to agree with him and travel the path with him. I know James would protest about me using Gladwell's terms to describe him, but I think they are the best descriptors for what he did.

He was an integral part of my professional life for so many years, a friend, a mentor and confidant. I will miss him and miss seeing what he is up to next.

Vale James Henri, you are a remarkable man who has left a huge legacy behind.

Post Script:  Along with James enthusiasm for helping others, he was not always the best at asking or expecting payment for his services. His daughter has set up a page to help with funeral and left over medical expenses, if you would like to contribute to help his family at this time as a way of thanking them for his mentorship, I am sure they would appreciate it.  Donate here

Saturday, March 3, 2018

ECIS Librarians conference 2018 : Chennai Part 2.

Day 2 of the 8th ECIS Library Triennial had a lot to live up to after day one and it did so without hesitation. (All photos were taken by me unless otherwise captioned).

The day started with breakfast and making connections in the Unity courtyard with coffee, breakfast and an eagerness to see what the day held in store.

Participants were then led from the courtyard to the auditorium by an Indian musical troupe.

The Opening ceremony included a number of Indian artistic icons
Jeeva Raghunath led us through a traditional Indian story then we had a beautiful rendition of “Pi's Lullaby” by Academy Award nominated singer Jayashri Ramnath.

Credit: Official ECIS @aischennai photographer.

This was followed by an amazing performance of Haiku drumming from some dynamic students of AIS Chennai

6 of us were selected represent the 6 corners of the globe from which we travelled to the conference to conduct the ceremony of  Lighting the Dhiya.

Not sure who took this photo.

Andrew Hoover the Head of AIS Chennai welcomed us to the school and the conference.
Credit: official ECIS AISChennai Photographer

And then we heard from Shannon McClintock Miller about how powerful student voice is and how we can harness it in our practice.

Credit: official ECIS AISChennai Photographer

We were then given gifts of beautiful flower garlands as we exited the auditorium, the smell was beautiful and overpowering with so much jasmine.

Credit: official ECIS AISChennai Photographer

The conference day was divided into 4 sessions of presentations with a selection of 10 
presentations per time slot, and at times it was really hard to choose. The following is a synopsis of my day based on the sessions I chose to attend

Session 1:
Values and School Libraries :  presented by Dianne McKenzie
What are your values as a school librarian? How do they affect the way you do your job?The school librarian is a service where we interact with many different people on a daily basis, what we value will be evident in what we do, what we say and the priorities we have, and the values that others hold will affect us as well.

The session explored values that different cultures hold and how it affects interactions. This tweet from Mel Cooper refers to the brief commentary on how Indian city traffic is chaotic but why it seems to work with minimal road rage and accidents (where we were anyway).  It is essentially because Indians hold a value of responsibility to care for each other and to do no harm.

We moved onto identifying what we value in our personal lives and at work and how what we value, we will prioritise our time and money for. Next the group identified 10 specific roles of the school librarian they valued from a list of about 40 hats that are possible, they then identified what value their administrators might have from their actions and words.

We talked about conversations to be had to identify the values of others to help us in our job. The questions on this slide were adapted from the research by Mandy Lupton.

Session 2
Next session I attended was John Shu's Review of Books for you and your readers too!
I had been following John on Twitter for some time and had used his blog multiple times for collection development, and it was so great to meet him in person.
His session was highly entertaining with so much energy. He talked about books and gave many books away as he progressed through the session. He had everyone involved in telling a story using actions appropriate to the story and making it come alive. It was so much fun and excellent modelling on how to use read aloud time to really bring out the fun in reading.
His takeaway with information on the books he reviewed.

Session 3: Competency-Based learning is here to stay, how can librarians lead the way?
This session was led by Bonnie Lathram and Emily hamlin, both representatives from Global Online Academy which is a subscribed platform where students can take personalised online classes that are not in the regular curriculum for credit. The courses centre around 6 core competencies - see image below. 

My reflections are summed up in this tweet ...

The Global Online Academy seems to cater for schools who are following the American Curriculum, is accessible over multiple time zones and offers alternatives to the face to face courses that are available on campus.

Genre avoidance How does this affect free choice, read aloud and exposure?
Christina Dominque-Pierre from Shanghai led the group through a thought provoking session on how our own bias for specific genres prevents authentic collection development and stifles opportunities for students to access a wide range of reading. Loads of food for thought in what biases may affect our practices!

In the evening we headed to the Hotel for a fabulous gala at Taj Coromandel Hotel! Each table had been decorated with themes from Indian stories, the whole story themed evening was just beautiful, we also participated in lots of eating, drinking and dancing. 

It was a fabulous day of learning, connecting and fun!

Thursday, February 22, 2018

ECIS Librarians conference 2018 : Chennai Part 1.

Oh. my. word. The 2018 ECIS Library Triennial was an amazing, wonderful learning and social experience hosted by the American International School of Chennai, India.

The last ECIS librarians conference I attended was in Istanbul 7 years ago which had me hooked. I could not attend the last one due to work restraints and was very disappointed. These conferences are the total bomb with regards to the high level of presentations, thinking and practices being shared over the 2 days by International School Librarians. This particular group of librarians are special people. Generally many have left their home country to live in another country, often moving every two to four years, becoming part of the global citizen mobile teaching fraternity. In many cases, their schools are well funded with the library seen and supported as being an integral part of the school, a showcase piece and the school librarian is an integral part of the faculty. This means they often have staff to support them with the everyday tasks of running, and they have time and money to play and experiment. They embrace change just by being willing to move to try a new country, school or challenge on.  Not all are fortunate to have this total package, but many do.

This international school context of school librarians opens opportunities for experimentation with time to think and time to reflect on best practice, and thankfully they are willing to share with their colleagues across the globe. Many already connect online via social media and it was an absolute pleasure meeting some face to face for the first time, and for others, an exciting reunion.

I participated in four days of the conference, and will write a series of posts more for me to synthesise my learning than for anyone reading this blog. This post will focus on day one which was a leadership institute facilitated by the AIS Chennai leadership team of Andrew A Hoover, AIS Chennai Head of SchoolJoelle Basnight AIS Chennai Head High School Principal,  Kirsten Welbes, AIS Chennai Head Director of Advancement, Lori Newman AIS Chennai ES Associate Principal and Alan Phan AIS Chennai MS Principal.

It was a privilege to learn from these education and leadership professionals.

The first session of the day was : Cultivating Self-Awareness: Navigating the Social Landscapes of Leadership led by Andrew Hoover. We started off by getting our heads around what leadership actually is and isn't. There were a couple of key statements made 

"Leadership needs to be practiced & learned", "Leadership is about action with vision". Management on the other hand is about ensuring operational processes run smoothly this was a nice distinction between the two.

"What do people need from me today?" This question is one that leaders need to ask of themselves each morning to be most effective in being a leader.

There are also leadership frames : 

  • Purpose : - what is effective leadership?
  • People :- How can we best engage others?
  • Perspective : - How can we evolve as leaders?
  • Productivity :- How to get the right things done? 
If there is no change in a leader they are not living leadership.

These memes were used as a discussion starter about leadership & what it means to lead.
To live leadership you must have the following characteristics.:
  • Courage
  • Insight
  • Responsibility
  • Understanding
  • Humility
  • Compassion
  • Optimism
Andrew then told a few analogies about being optimistic and creative problem solving as a leader one of these is the 18th Camel.

"What you believe, will power what you do"

We then moved into analysing our own leadership styles from 6 that were given, below is a very concise snapshot of these leadership styles. For more information see this link to Edith Cowan University.  (use the term Participatory for Democratic and Directive for Commanding).  

This quite a lot of fun as people self identified the type of leader they thought they were... we had three who identified as Pace setters in the room, and this was no surprise!

It has been identified that 4 of these leaderships styles are imperative for people to respond in a positive way toward a leader : directive, participatory, affiliative and coaching.

We did conclude that the leadership styles were interchangeable with context, and that it would be very difficult to use just one style across all contexts.

As a leader we need to know how to communicate, Andrew gave us some tips :

  • Whenever we speak with certainty either through words or tone or even through using the words "In my opinion..." it closes communication down.
  • If we communicate using questions, or with uncertainty,  it opens doors to communication. He advised us "to stay open to what is happening around you." Be present or "presencing".
Andrew asked another pertinent question : "How can you help others to help you?" What can you ensure happens or does not happen to keep this type of relationship happening? Working with difficult people was the next topic, with Andrew telling us to listen to the angry people, as they will have a perspective that you may not have thought about that may lead to innovation. 

We watched a short clip from Tom Peters on how to embrace the angry person and embracing this emotion to move things forward.

We also discussed what prevents us from moving forward in our professional lives - see the image below. I think these points are quite pertinent for school librarians - what is holding you back?

Overall, this was an excellent session exploring leadership and analysing how it may work in a school library context. 

After the break we participated in Planning and Running Effective Meetings which flowed into systems of communication. Joelle Basnight and Kirsten Welbes facilitated this session. 

Joelle and Kirsten used the strategies of Adaptive schools throughout and it was an excellent illustration of how these strategies can enhance any learning experience and meetings. There is a downloadable app that can be searched as well as a website from the Thinking Collaborative people.  Many of the staff at AIS Chennai have been trained in the adaptive schools strategies, and as result there is a culture of using these strategies throughout the school.

The first item was to go through the elements of a well run meeting - having an agenda. we were informed the session would include working agreements, norms of collaboration, ways of talking, decision making, strategy harvest and organise and integrate our learning.

Working agreements need to be visible and apparent in all meetings and think tanks - perhaps even classrooms. We did not spend a lot of time on this topic, however it was stressed that stating a working agreement at the beginning of a meeting or class can really enhance engagement and mutual respect. Here is a link to a PDF of a working agreement example. 

After this we moved into the 7 norms of collaboration. These 7P norms are taught throughout the school and are employed whenever appropriate. Resources explaining these norms can be found here.

Pausing (allows for reflection, thinking and best response)

Paraphrasing (allows for clarity, to open doors for communication)
Posing questions (explore and specifies thinking and direction)
Putting ideas on the table (with the intention of type of idea it is)
Providing data (supports group in constructing shared understandings)
Pay attention to self and others (aware of what is said along with how is said and how others are responding)
Presume positive intentions. (facilitates meaningful dialogue and eliminates putdowns and bullying)

We had some learning around these norms and best practice:
  • Suspend judgement until it is time for dialogue
  • Ensure there is shared understanding 
  • Ideas are physically put on the table with an arm movement.
  • Once on the table an idea becomes the groups idea - no longer any individuals idea.
  • There should be a common language
  • There should be an ebb and flow of ideas and dialogue, no one person should dominate
  • Dialogue is what leads to discussion and decision making.
We then were shepherded into examining decisions making and the process of how decisions are made in an organisation. We had to vote with stickers on which corner we thought was the most important, then stand by and justify our decisions. An excellent thought provoking activity.

At the end of the session we reviewed all the learning strategies that had been employed throughout the session - it was quite an eye opener how many had been used in 2 hours.

After lunch we were delighted to hear short Ignite Sessions from Kim Beeman (Three Tools for capturing student interest and understanding" - esp loved Mentimeter), Philip Williams (Finding complexity in school systems) , Nadine Bailey (Supporting the Global read aloud) Pascale Viala (Building a relationship with information)  and Jeremy Willett on "Listening: Safeguarding the Gangte Language through Documentation and Literacy." 

Kim Beeman

Nadine Bailey

Pascale Viala

Philip Williams

What’s Trust Got To Do With It?: Understanding Influence and Trust

The final session of the day was a split between the above title and "Having difficult conversations". I chose the one on trust, this was again facilitated by Andrew Hoover. A few thoughts and takeaways below ...

Trust is a vital energy source

Is trust in your schools mission? Explicit or implied?
Having a clear mission is imperative to developing trust
It takes a village to create trust
Collaboration creates trust
Any organisation needs trust to move forward
To be trusted you must first trust
Trust can be demonstrated, not assessed.
Trust is built on what you say and what you do

There are a number of different types of trust :

Organic trust: base don unquestioning unconditional feelings or beliefs (ie religion)
Contractual trust : legal or commonly held expectations
Relation trust : social relations requiring consistent attention & maintenance.

The building of trust enhances an individuals and organisational performance.

What do people expect of me??

Facets of trust - Caring, competence, communication.

Being visible outside of your own head. Show trust!!
Be intentional in building trust through actions.

And that was day 1. Three to go!!